Legal
Privacy Policy
How Arcvia handles personal information, enquiry details, optional analytics and cookie choices.
Last updated 20 September 2026. Draft policy — external professional legal review is pending.
What we collect
We collect the personal information you give us through our enquiry forms — your name, email address, phone number, organisation and the project details you choose to share — along with anything you send us by email. Our hosting provider processes standard server and security information, which can include IP addresses. Your theme preference and cookie choices are stored in your browser. Optional measurement is off until the relevant service is configured and you choose to allow it. You can use the site without allowing analytics or advertising cookies.
Optional analytics and advertising cookies
When configured, Google Analytics helps us understand page visits and enquiry actions, and Meta Pixel helps measure advertising and build advertising audiences. Analytics and advertising have separate choices, both off until you opt in. These services can receive device and browser information, IP addresses, page visits and permitted event details. Our event integration does not send enquiry text, names, email addresses or phone numbers. Use Cookie settings in the footer, when these services are configured, to change your choice. Withdrawing consent stops future events from our integration; it does not remove information already received by a provider.
How we use your information
We use your information to respond to your enquiry, prepare fee proposals, deliver the services you engage us for, and keep ordinary business records. We may contact you about the enquiry or project you raised. We do not sell personal information, and we do not add you to a marketing list without your consent; any commercial electronic message we send will identify us and include a working unsubscribe option, as the Spam Act 2003 (Cth) requires.
Enquiry forms and uploads
Our forms ask for your name, email, phone, organisation and a description of your project or enquiry, and you must tick the consent box before submitting. When online enquiries are enabled, submissions are sent to us through Resend, our email delivery provider, and are never published on this site. If online enquiries are unavailable, please use the phone contact shown on the enquiry page. File uploads are switched off, so no drawings or documents are stored through this website — please send project files by email once we are in contact. The forms use a hidden anti-spam field and submission timing checks. When enabled, the server uses an IP address for short-lived rate limiting; please do not include sensitive personal information in an initial enquiry.
Careers and expressions of interest
If you register interest in working with Arcvia, we use your contact details, professional background, location and any registrations you choose to tell us about to assess relevant opportunities. Please do not send identity documents, health information or referee details at this stage; we ask for those only if a role progresses. We keep expressions of interest while we are considering them for current or upcoming opportunities and delete them when you ask. They are seen only by the people involved in recruitment.
Storage and security
Enquiry details are held in our email system and business records, and are kept only for as long as we need them for the enquiry, the engagement and our record-keeping obligations. We use reputable providers, limit access to the people who need it, and serve this site over an encrypted connection. No transmission over the internet is completely secure, so we cannot guarantee absolute security. If you think your information may have been compromised, call (03) 7057 7222 or contact admin@arcvia.com.au.
Overseas disclosure
This website is hosted on Netlify. Netlify and our enquiry email provider, Resend, may process information outside Australia, including in the United States. When optional Google Analytics or Meta Pixel is configured and you allow the relevant cookie category, those providers may also process information overseas. We do not represent that website or enquiry data stays exclusively in Australia.
Access, correction and complaints
You can ask us for a copy of the personal information we hold about you, or ask us to correct or delete it, by calling (03) 7057 7222 or contacting admin@arcvia.com.au. We will respond within a reasonable time, and we will tell you if we cannot do what you have asked and why. If you are unhappy with how we have handled your information, please raise it with us first so we can try to put it right. You can also contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact
This website is operated by Salithi Enterprises Pty Ltd (ABN 90 626 890 846), based in Victoria, Australia. For privacy questions or requests, call (03) 7057 7222; you can also use admin@arcvia.com.au once email contact has been established. We review this policy from time to time and will publish any updated version on this page.